Senior IT Business Analyst - Revenue Cycle Applications


Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through our EHR, ERP, Strategy, Virtual Care, Data Analytics, Cybersecurity, Service Desk and Revenue Cycle Management services. Our experts deliver consulting, managed services and talent solutions to providers, payers, life sciences and technology organizations.

Pivot Point Consulting has earned multiple industry and workplace quality awards, including Best in KLAS: Overall IT Services Firm (2020), Top Three Best in KLAS for HIT Implementation and Support (2015, 2016, 2017, 2018, 2019), Highest Rated Vendor in KLAS Implementation Services in the Select Category (2017), #1 in KLAS for Epic Consulting in the Select Category (2016), #6 Modern Healthcare's Best Places to Work (2021).


The position is responsible for assisting in providing application(s) configuration support to enhance department operational efficiencies/workflow needs. Business units may include:

  • Finance and payroll
  • Accounting
  • Human resources
  • Supply chain
  • Quality center
  • The central business office
  • Patient access; nutrition and environmental services
  • UHMG
  • UHMP
  • Homecare
  • Legal
  • Business compliance


  • Supports major enterprise applications (Revenue Cycle Management related, SQL Server based with HL7 integration) and others as assigned
  • Independently facilitates design of business workflow in conjunction with the business units and provides guidance to application analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives
  • Leads unit and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts
  • Maintains high degree of understanding of departmental business processes
  • Troubleshoots application issues, with/without vendor assistance, to resolution
  • Troubleshoots system hardware, as needed
  • Partners with end users to understand workflow and business processes
  • Maintains system security for assigned applications
  • Manages disaster recovery and back up requirements for assigned systems and provides guidance to applications analysts in activities
  • Acts as the team project lead in partnership with the project management office on all phases of a project -- from scoping and design through implementation and transition to operations
  • Mentors application analysts
  • Provides input to components of development of end-user training materials and participates in training efforts
  • Assists other team members in ensuring high documentation standards
  • Leads escalation of issues, with appropriate internal resources, to resolution
  • Develops policies and procedures in collaboration with business units, other analyst team members and IT application manager
  • Independently leads application upgrades and troubleshooting efforts and provides guidance to application analysts
  • Supports and troubleshoots hospital information systems interfaces for inbound/outbound and billing orders
  • Creates reports and assigns work problem tickets to application analysts
  • Evaluates and maintains appropriate system documentation
  • Collaborates with other application analysts to ensure successful system integration


  • 4+ years of experience in Healthcare IT environment required, supporting revenue cycle applications – e.g., health information management (coding), scheduling, registration) T-SQL query experience, SQL Server 2014, etc.
  • Must have strong written and verbal communication skills
  • Proficient with MS Office/MS Visio/MS PowerPoint
  • Working knowledge of healthcare applications
  • Ability to work with servers and apply application software upgrades required
  • Knowledge and experience with HL7 Interfaces strongly preferred
  • Knowledge and experience with SQL based applications preferred
  • Knowledge of disaster recovery and backup procedures required
  • High School diploma or GED required; Bachelor's degree in related field preferred


Full-time - direct hire


  • On-site
  • No travel requirements

Apply Now!