Oracle Business Analyst


Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through our EHR, ERP, Strategy, Virtual Care, Data Analytics, Cybersecurity, Service Desk and Revenue Cycle Management services. Our experts deliver consulting, managed services and talent solutions to providers, payers, life sciences and technology organizations.

Pivot Point Consulting has earned multiple industry and workplace quality awards, including Best in KLAS: Overall IT Services Firm (2020), Top Three Best in KLAS for HIT Implementation and Support (2015, 2016, 2017, 2018, 2019), Highest Rated Vendor in KLAS Implementation Services in the Select Category (2017), #1 in KLAS for Epic Consulting in the Select Category (2016), #6 Modern Healthcare's Best Places to Work (2021).


The Oracle Business Analyst is responsible for the maintenance and support of the Oracle eBusiness Suite and ancillary applications while working directly with peers, application developers, and database administrators to meet the operational needs of the organization. In addition, this role may act as a liaison between the organization, application vendors, and their technology staff to ensure the environment meets application requirements in conjunction with organization policies and regulatory requirements. Business areas include Finance, Payroll, Human Resources, and Supply Chain.

The primary function for this position is to support the Compensation Workbench Oracle module for our Comp team. That involves configuring comp plans for market adjustments, salary reviews, etc., working with a technical analyst on custom comp plan logic. A strong HR background is extremely helpful. The position also has responsibility for handling HR and payroll related helpdesk tickets, interfaces, and projects.


  • Assist application users and resolve support requests within established service level agreements
  • Troubleshoot application issues, with minimal assistance, to resolution including root cause analysis and recommendations for permanent resolution
  • Perform needs assessment, design, implement, and support activities in accordance with SDLC and project management best practices
  • Lead solution design and business workflow (in conjunction with business partners) phases for low to medium complexity efforts; workflows will focus on improved efficiencies, as well as incorporating quality initiatives
  • Partner with end users to understand workflow and business processes
  • Assist with data collection from business subject matter experts, to facilitate design, which will represent an improved business workflow
  • Prepare detailed flowcharts/diagrams to assist with design decisions and problem analysis
  • Collaborate with the Project Management Office on all phases of a project, from scoping and design through implementation and transition to Operations
  • Partner with IT leaders, business partners, and vendors to implement solutions that meet organization needs, application, and regulatory requirements
  • Lead activities as assigned for high complexity efforts
  • Own specific functionality and processes, responsible for configuration, testing, and communication regarding this functionality/process
  • Support inbound /outbound interfaces as appropriate
  • Independently manage components of application patching and upgrades, testing, troubleshooting, and support efforts
  • Lead unit and integrated testing of the application to ensure design objectives are met
  • Collaborate with application analysts and other IT teams to ensure proper system integration
  • Conduct effective meetings and appropriately communicate with business partners, peers, and IT leadership
  • Participate in change management activities to support successful system deployments and enhancements
  • Provide input into end-user training materials and participate in training efforts
  • Leverage vendor support tools and portals to facilitate resolution of application issues
  • Escalate issues as appropriate to internal resources
  • Evaluate and maintain appropriate system documentation
  • Participate in code and technical design reviews
  • Utilize appropriate change control procedures and standards
  • Perform on-call rotation duties in a 24x7 environment and other duties as required


  • High School diploma or GED required
  • Bachelor’s degree in Computer Science/Business preferred
  • Minimum 3 years of experience as an application analyst required
  • Functional experience supporting Oracle eBusiness Suite R12 application in an enterprise environment required. Modules include but not limited to:
    • Payables, Receivables, General Ledger, Fixed Assets, Internet Expenses, Grants, Purchasing, Order Management, Inventory, iProcurement, Sourcing, Procurement Contracts, Human Resources, Payroll, Advanced Benefits, Compensation Workbench, Manager Self Service and Employee Self Service
  • Experience supporting Kofax for Accounts Payable, Hyperion Financial Suite, OBIEE/OBIA, Cornerstone, Taleo preferred
  • Experience supporting the following technologies preferred: Discoverer, Web ADI, Workflow, AME
  • Experience with Oracle utilities and development tools preferred: Oracle TOAD, SQL/PL-SQL
  • Technical understanding of Oracle eBusiness Suite preferred
  • Experience performing controlled code migrations through development environments to production environments required
  • Experience working with Oracle Support to analyze and resolve technical issues required
  • Practical application of project management methodology required
  • Working knowledge of ITIL framework preferred
  • Strong problem-solving skills with ability to research and analyze information required
  • Knowledge of MS Office required
  • Ability to function independently and as a team player in a fast-paced environment required
  • Strong written and verbal communication skills with ability to organize and communicate thoughts in a user-friendly manner required


5+ months



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