EPIC Principal Trainer


Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations. 
The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020. For more information, visit 


This position is responsible for building, testing, and maintaining the EPIC training environment, managing updates to policy and procedure documentation related to training, and conducting training for new staff, including Credentialed Trainers. The Principal Trainer is responsible for achieving an in-depth understanding of the assigned software, policies and procedures, and workflows. The Principal Trainer is a member of the project team and participates in discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training and optimization programs. The Principal Trainer is responsible for analyzing, designing, building, and testing as well as troubleshooting of application and technical issues related to training environments.


  • Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows.
  • Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training.
  • Train and credential classroom trainers.
  • Orient and support Credentialed Trainers in day to day activities.
  • Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately.
  • Responsible for Instructional Design including workflow-based and role-specific class content, eLearnings, job aides, and Learning Home Dashboards.
  • Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style-guides.
  • Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed.
  • Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts.
  • Develop detailed curriculum content, including scenario/workflow based training, job aids to support related policies and procedures.
  • Build, test, and maintain the training environment.
  • Conduct training for specific application area(s).
  • Provide onsite or remote support to operational users.
  • Deliver training when necessary and/or support end users.
  • Provide end user feedback to Analysts and identify improvement strategies for system design and implementation.
  • Coordinate training for new software releases and updates.
  • Coordinate post-live training for new and existing users


  • Bachelor’s degree required; Master’s degree preferred
  • Knowledge of adult learners and teaching principles
  • Expert knowledge of healthcare industry
  • Attend application training, Principal Trainer training and complete certification
  • Epic certification or Proficiency is required within 6 months from employment

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require Hourly pay range disclosure: $65 - $80.

Apply Now!