Epic Cupid Analyst


Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through our EHR, ERP, Strategy, Virtual Care, Data Analytics, Cybersecurity, Service Desk and Revenue Cycle Management services. Our experts deliver consulting, managed services and talent solutions to providers, payers, life sciences and technology organizations.

Pivot Point Consulting has earned multiple industry and workplace quality awards, including Best in KLAS: Overall IT Services Firm (2020), Top Three Best in KLAS for HIT Implementation and Support (2015, 2016, 2017, 2018, 2019), Highest Rated Vendor in KLAS Implementation Services in the Select Category (2017), #1 in KLAS for Epic Consulting in the Select Category (2016), #6 Modern Healthcare's Best Places to Work (2021).


The Cupid Analyst configures and supports clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patients providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations..


  • Perform routine build and configuration in Epic and related products
  • Act as Level 2 technical support for Epic EHR products. This entails:
    • Collecting and resolving System Incidents and Service Requests
    • Coordinating with Help Desk on Incident and Service Request resolution
    • Helping the End-users and Providers with Systems issues
    • Representing Pivot Point on Client calls from a technical perspective
  • Discuss and provide workflow solutions and ensure understanding of the system through hands on training
  • Document build specifications, team processes and complex clinic workflows
  • QA builds, Service Update (SU) modifications, and other work orders
  • Collaborate with members from other Pivot Point team to address integration issues
  • Lead trainings and workgroups for members
  • Mentor, coach, and train less experienced analysts
  • Develop and share workflow best practices
  • Assist Project Managers in identifying system capabilities
  • Build, design, test and document functionality of new system features
  • Ability to assist with Special Projects assign by the clients
  • Able to complete build tasks and integrated testing for quarterly client upgrades
  • Provide process improvements within client application or team
  • Willingness to be on call and take priority 1 incidents


  • Minimum of 2 years of experience in similar or relevant role
  • Work history in Healthcare IT is required
  • Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience
  • Epic certification is required

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