• Relationship Builder with the Client, Consultant(s), ACE team, and engaged recruiters.
• Standard bearer of routine/ongoing communication with the ACE team and recruiters where applicable.
• Serve as the PRIMARY level escalation point for the client and consultant(s).
• Manages the client engagement in Clarizen and consultant engagements in Bullhorn.
• Identifies business development opportunities and collaborates with the Account Manager and Client Executive.
• Monitors, maintains, and reports staff hours and productive utilization or SLAs (Managed Services Clients) and proactively escalates challenges. 
• Provide weekly status reports to Client and ACE team as required by the engagement.
• Escalate issues, when necessary, to ACE team.
• Develop and cultivate partnerships and relationships with Client Managers and Leadership to facilitate trust in PPC as vendor of choice and as trusted advisors.
• Meet with Client Managers on a regular basis to proactively check in on consultant performance.
• Participate in and facilitate new client/consultant interview process.
• Monitor and approve OT, PTO, and manage the overall budget and schedule of the client.
• Mentor and coach colleague engagement managers and PPC team members to increase the aggregate knowledge of the team.  
• Assist with the development of methodology, processes, and tools that help the business fine-tune and mature.  

  Supervisory Responsibilities:

• None.

Required Skills and Abilities:

• Clear and effective communication.
• Collaborative relationship builder.
• Organized, thorough, and detail oriented.
• Strategic and innovative.
• Critical thinking and analytical.
• Exercises good judgment. 
• Experience within staffing, consulting, or HR highly desired.
• Strong work ethic and availability after hours as needed.
• Excellent interpersonal, written, and verbal skills with the ability to actively listen.
• Ability to handle multiple priorities simultaneously with high standards of excellence.
• Commitment to a positive workplace culture and collaborative environment.
• Proficient in Microsoft Office suite and database knowledge.

Education and Experience:

• 5+ years healthcare IT delivery.
• Business development.
• Bachelor’s degree required.
• PMP preferred.

Travel Requirements:

• Up to 75% as required by engagement.