Engagement Manager

Pivot Point Consulting, a Vaco Company is a #1 Best in KLAS healthcare IT consulting firm with a fun and collaborative culture, and a growing team.  Pivot Point, provides strategy and talent solutions for providers, payers, and life sciences organizations — with more than 400 employees serving over 100 clients across the U.S. 

Job Summary:

  • The Engagement Manager leads the deliverables and expectations of the engagement. This includes ensuring PPC delivers on the statement of work and/or engagement goals, cultivates a healthy client experience, and cultivates happy consultant(s). The role is expected to DRIVE SUCCESS and does this by ensuring client deliverables/expectations are met, consultants are successful, and clear communication of routine updates to ACE team and recruiters.  

Roles and Responsibilities:

  • Relationship Builder with the Client, Consultant(s), ACE team, and engaged recruiters.
  • Standard bearer of routine/ongoing communication with the ACE team and recruiters where applicable.
  • Serve as the PRIMARY level escalation point for the client and consultant(s).
  • Manages the client engagement in Clarizen and consultant engagements in Bullhorn.
  • Identifies business development opportunities and collaborates with the Account Manager and Client Executive.
  • Monitors, maintains, and reports staff hours and productive utilization or SLAs (Managed Services Clients) and proactively escalates challenges. 
  • Provide weekly status reports to Client and ACE team as required by the engagement.
  • Escalate issues, when necessary, to ACE team.
  • Develop and cultivate partnerships and relationships with Client Managers and Leadership to facilitate trust in PPC as vendor of choice and as trusted advisors.
  • Meet with Client Managers on a regular basis to proactively check in on consultant performance.
  • Participate in and facilitate new client/consultant interview process.
  • Monitor and approve OT, PTO, and manage the overall budget and schedule of the client.
  • Mentor and coach colleague engagement managers and PPC team members to increase the aggregate knowledge of the team.  
  • Assist with the development of methodology, processes, and tools that help the business fine-tune and mature.  

  Supervisory Responsibilities:

  • None.


Required Skills and Abilities:

  • Clear and effective communication.
  • Collaborative relationship builder.
  • Organized, thorough, and detail oriented.
  • Strategic and innovative.
  • Critical thinking and analytical.
  • Exercises good judgment. 
  • Experience within staffing, consulting, or HR highly desired.
  • Strong work ethic and availability after hours as needed.
  • Excellent interpersonal, written, and verbal skills with the ability to actively listen.
  • Ability to handle multiple priorities simultaneously with high standards of excellence.
  • Commitment to a positive workplace culture and collaborative environment.
  • Proficient in Microsoft Office suite and database knowledge.


Education and Experience:

  • 5+ years healthcare IT delivery.
  • Business development.
  • Bachelor’s degree required.
  • PMP preferred.


Travel Requirements:

  • Up to 75% as required by engagement.

Apply Now!