Analyst - Sunquest


Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through our EHR, ERP, Strategy, Virtual Care, Data Analytics, Cybersecurity, Service Desk and Revenue Cycle Management services. Our experts deliver consulting, managed services and talent solutions to providers, payers, life sciences and technology organizations.

Pivot Point Consulting has earned multiple industry and workplace quality awards, including Best in KLAS: Overall IT Services Firm (2020), Top Three Best in KLAS for HIT Implementation and Support (2015, 2016, 2017, 2018, 2019), Highest Rated Vendor in KLAS Implementation Services in the Select Category (2017), #1 in KLAS for Epic Consulting in the Select Category (2016), #6 Modern Healthcare's Best Places to Work (2021).


  • Prepare and execute functional system and program specifications using structured methodology
  • Advanced analytical skills and ability to recognize problems and respond, systematically gather information, sort through complex issues, seek input from others, address root cause of issues, make timely decisions, can make difficult decisions, uses consensus when possible and communicates decisions to others
  • Independently leads and coordinates medium and small projects responsible for managing and meeting project timeline, budget and quality parameters
  • Assist back-office and non-clinical Epic end-users with system troubleshooting and issue resolution
  • Responsible for the build, support, testing and implementation efforts related to Epic System
  • Provide leadership for all blood bank activities, including interacting with the hospital lab managers, blood bank supervisors and LIS team
  • Conduct gap analyses to determine build requirements for data migration
  • Provide high-level expertise in LIS design integration and touchpoints with other Epic modules
  • Analyzes, develops, configures, tests and implements Epic EHR software and related analytics on time with minimal supervision
  • Performs system configuration functions using online architectural tools
  • Prepares detailed program specifications and flowcharts and coordinates the system's installation with the user department
  • Provides status reports to management when required
  • Attend meetings as required and participates on committees as directed
  • prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions
  • Acts as a user liaison between clinical or business departments and information systems; providing domain expertise and experience for multiple interacting healthcare departments
  • Work closely with operational stakeholders to properly engineer workflows
  • Leads others to adhere to established industry best practices, standards and quality
  • Ability to create SQL to run reports in the system
  • Experience with blood bank
  • Experienced in conducting gap analyses to determine build requirements for data migration
  • Preferred experience includes Soft, Meditech and/or Beaker blood bank build and requirements
  • Strong microbiology experience
  • Five years of progressively responsible and directly related work experience
  • Demonstrated focus on accuracy and high attention to detail
  • Knowledge of ITIL framework and Lean process improvement methodologies
  • Strong understanding of SDLC, ITIL and ITSM processes
  • Knowledge and understanding of business requirements, technical designs/specifications and project implementations
  • Knowledge and ability to assess business requirements, and provide production support services
  • Knowledge of structured analysis concepts, problem management concepts and organizational analysis with a focus on information systems
  • Knowledge and ability to analyze complex factors and select methods, techniques and evaluation criteria for the purpose of managing and planning technology systems
  • Ability to lead and communicate effectively at all levels of the organization
  • Ability to plan strategically both long-term and short-term
  • Ability to work effectively with and manage vendors
  • Strong knowledge of IT contracting, negotiating, organization development/change management, strategic planning, and action planning for a successful performance
  • Demonstrated ability to work across a broad range of technologies to understand complex solutions
  • Demonstrated ability to work across a broad range of technologies to understand complex solutions
  • Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
  • Experience managing third party services, understanding and enforcing contractual obligations, and managing both operational and financial aspects of a third-party agreement
  • Writing, technical writing and/or marketing communications experience, preferably in a technology or healthcare environment
  • Proficient with Microsoft Office Suite
  • Excellent communication and interpersonal skills, both verbal and written
  • Ability to coordinate effectively with a variety of cross-functional teams
  • Strong follow-up skills; ability to organize project timelines and follow up with internal and external customer needs
  • Experience with service management
6 months

25-50% on-site

Apply Now!